1.   Contract: The client’s approval for work to commence shall be deemed a contractual agreement between the client and Appletree Creative Ltd. Important: Approval for the work to commence and payment of the advance fee indicates that the client accepts the terms and conditions outlined in this document. 

2.   Clients Responsibilities with Regard to Copyright: In situations where the client provides images, text, animations, layouts or any other content for their website they are legally responsible for ensuring that this material does not infringe any copyright. Certain images provided by Delicious Webdesign t/a Appletree Creative may have been purchased under licence from stock image suppliers. These images are generally only licensed for use on a website. The licence may not permit them to be used in publicity material. The website owner is legally responsible for ensuring that this does not happen. If you wish to use any images from the site for other purposes please contact us for clarification. 

3.   Search Engine Promotion: If Search Engine Optimisation has been agreed as part of the contract the client must be aware that Delicious Webdesign t/a Appletree Creative are not responsible for ongoing web site promotion. Should the client require the site to be promoted on an ongoing basis a separate contract must be agreed. The order in which websites are ranked in the natural search results is controlled by the search engines. While we can optimise your site initially for this by making it search engine friendly, it is impossible to make any guarantees on ranking position. 

4.   Cancellation: Should the client wish to cancel at any point during the process they shall remain liable for the work that has taken place and shall be invoiced accordingly. 

5.   IMPORTANT! Failure to Provide Required Website Content: You must ensure that we are not delayed as a result of late delivery of the material and content required to complete your website. This is why we ask that you provide all the required information in advance. If your job involves Search Engine Optimisation, we need the text content for your site in advance so that the SEO can be planned and completed efficiently.  If you agree to provide us with the required information in advance and subsequently fail to do within four weeks of project commencement we reserve the right to close the project and the advance fee paid by the customer upon agreement of the project will not be refunded. This will not be a problem provided that you do not give us the go ahead to start until you are ready to do so. 

6.   Quotations: The price quoted to the client is for the work specifically agreed on the quotation only. Should the client decide that changes are required after work on the website has commenced there may be a surcharge.

7.   Payment - Advance Fee: An advance fee of 50% of the total cost of the project is required before work can start. Clients should only pay this advance fee if they agree to our terms and conditions. Payment of the advance will be taken as agreement.  

8.   Payment - Refund Policy: After work on a website commences advances are not refundable.

9.  Payment Methods: Unless otherwise agreed, payment is only accepted by credit card/debit card, cheque, or transfer in UK Pounds Sterling.

10. Payment by Credit Card: Credit/Debit card payments are accepted via Google Checkouts email invoicing system.

11. Payment of Balance: Invoices are only issued when clients accept that their website has been completed to their satisfaction. Payment of the balance is due immediately on completion of the website. We reserve the right not to launch a website until full payment has been received. 

12.  Late Payment: Any websites previously launched may be removed if payment is not forthcoming.

13.  Future Support: Your website will be handed over as a fully functioning, completed work. Unless it has been agreed beforehand Delicious Webdesign t/a Appletree Creative is not responsible for future support. Support can be provided upon request for an agreed fee.

14.  Unlimited Revisions:

- Website & Graphic Design

Throughout the design process we offer the client unlimited revisions on all work originally quoted, this permits the client to ask for any aspect of the design to be changed prior to client approval.  However once the client has agreed they are happy with an aspect of the design or the finished product, unlimited revisions are no longer available for that aspect or finished product.

Our unlimited revisions policy does not permit:-

• The client to change their mind after approval of a design or aspect of a design.

• The client to request additional content, pages, structure or designs to be added to the original work stated in the quotation.

Should the client decide that changes are required after the design or aspect of the design has been approved, Appletree Creative Ltd reserve the right to charge the client accordingly for any additional work.

15.  Access to Client Hosting Space: We may require ongoing access to our clients’ hosting space to allow us to support and monitor their websites. This access is via a user ID and password combination, which the client may change after the website is handed over. If the client chooses to change the password we will no longer have access to the website and further support will not be possible. We cannot be held responsible for any changes made to the website by the client or the client’s agents. 

16. Compliance with Ecommerce, Accessibility or Other Regulations: We design websites in accordance with the client’s specifications. It is the client’s responsibility to ensure that the website and its content comply with current online trading laws and regulations.  We cannot accept responsibility for any failure to comply with laws and regulations related to accessibility, selling online or those related to a specific business or trade. We can research this on the client’s behalf upon request, but in any business where complex compliance issues may exist we recommend that the client takes legal advice from their company lawyer. 

17.  Validity of Quotation: Unless otherwise agreed any quotation provided will be valid for 30 days from the date of receipt.

Should Delicious Webdesign t/a Appletree Creative waive any of these terms on an individual basis, this shall not affect the validity of remaining clauses or commit Delicious Webdesign t/a Appletree Creative to waive the same clause on any other occasion. 

By agreeing to these terms and conditions your statutory rights are not affected.

Delicious Webdesign t/a Appletree Creative reserves the right to change or modify any of these terms or conditions at any time. Should clarification of any of the above be required please contact us.